Refund policy

At House of Mezuzah, we are committed to ensuring your satisfaction. If you’re not entirely happy with your purchase, we’re here to help. Please review our return and refund policy below for detailed information.

Returns

  • Return Window:
    You have 30 days from the date you receive your item to request a return.

  • Eligibility:
    To qualify for a return:

    • Items must be in their original condition, unused, with tags, and in the original packaging.
    • A receipt or proof of purchase is required.

  • Exceptions:
    Certain items cannot be returned, including:

    • Perishable goods (e.g., food, flowers, plants)
    • Custom or personalized products (e.g., special orders)
    • Personal care goods (e.g., beauty products)
    • Hazardous materials, flammable liquids, or gases
    • Sale items or gift cards

Note: If you are unsure about an item's eligibility, contact us at info@houseofmezuzah.co.il.

How to Start a Return

  1. Contact Us:
    Email us at info@houseofmezuzah.co.il to initiate the return process. Include your order number and reason for the return.

  2. Approval:
    If your return is accepted, we will provide you with:

    • A return shipping label
    • Instructions on how and where to send the package

  3. Shipping Costs:
    Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Important: Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@houseofmezuzah.co.il. We will evaluate the issue and work to resolve it promptly.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Conditions for EU Returns:

  • Items must be in their original condition, unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

Please contact us to arrange your return.

Refunds

  • Processing Time:
    Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

  • Approved Refunds:
    Refunds will be processed within 10 business days and issued to your original payment method.

  • Delays:
    Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@houseofmezuzah.co.il.

Exchanges

If you need to exchange an item, the fastest way is to return your current purchase and make a separate order for the replacement once your return is accepted.

Contact Us

For any questions or concerns about returns, exchanges, or refunds, please contact us: